Delivery Information

Shipping & Postage

Postage within the UK is FREE! Jewellery items will be posted via Royal Mail’s First Class Post. If you would like your package to be sent recorded delivery please e-mail me to let me know (e-mail address dawn.robson@talktalk.net) and this will be arranged at a cost of £2.35, however this does not cover loss or damages for jewellery. If you would like your package to be insured, please see below regarding Royal Mail Special Delivery. Anything from the jewellery kits section will be posted by normal Royal Mail First Class Post.

If you would prefer the items to be insured against loss or damage or need something urgently, they can be sent via Royal Mail Special Delivery, also please email me for a full postage cost before paying. Prices for this service start from £5.05.

All items will be posted within 6 days from the order being received (Although we will endeavour to post your item ASAP).

Returns

I want you to be happy with your purchase. If you have any problems with your purchase once it arrives, please let me know.

I will be only too happy to replace any goods that are unsatisfactory, but please contact me within 48 hours of delivery. Please note that refunds cannot be given on earrings. If you are unsure about anything, please contact me before ordering.

Goods must be returned in original packaging, unused within 14 days of purchase. Please obtain a Certificate of Posting from the Post Office and ensure your name and address are enclosed together with the reason for your return. The cost of your item will be refunded on receipt of the item less any postage costs.

All goods are sent out in good condition but if for some reason the goods arrive damaged or faulty I will of course refund or replace the goods for you. Please notify me of your intention to return goods within 48 hours of receipt and again any refund etc will be made once goods are returned and received.

Thank you
Dawn